No comment - just a question.
Getting really fed up now. What the F**** is going on?
Half the rides closed on Thursday.
Park closed ALL WEEKEND.
Moderators: dave771, porf, Sarah
Went to dreamland today for the first time in years, planned a family trip that I had to book a day holiday day so I could come along with my family. What a waste of a trip. I was really looking forward to this to as it brings back some good memories as a kid. We contacted dreamland yesterday and looked on social media for updates about times of opening today. Yesterday they said that the park will open at 1 and we also made a phone call this morning that advised us that they will be opening at 1pm so we made our way to Margate as we thought we could go to arcades and go on rides from 1pm. We arrived at dreamland at 11.45 with 10 adults and 10 kids .. We were approached by a member of staff who explained that dreamland was closed as rides had been damaged. Now I completely understand if the rides were not safe for us to go on then that's why you closed it. But what I don't understand is when I look at your page after I've just been told that the rides are closed that you updated your page on this at 11.45. We also phoned in to make sure it wasn't a wasted journey and you said it would be open and 1pm. The man advised us to go and see the team and maybe they could give us some sort of compensation on some free tickets. But not only did they not seem to give a crap they offered absolutely nothing not even a sorry. When 10 adults take a day off work to please there kids, now we have 10 unhappy children that were really let down by this and also 10 adults that didn't need to be off and I have lost out on money, my time and petrol getting there and back. When we had done everything to communicate with you to make sure this didn't happen. You would expect more. You would expect that when people go to work in the morning at 9 that they would know that the weather had caused damage not at 11.45. I am so disappointed and I can't believe as a company you could not offer anything to us, not even a heartfelt apology. Next year when we plan a trip. We will be going to south end. This would of been less of a disappointing day if you had recognized that you did not less us know sooner and you were willing to take responsibility. Instead you've lost 20 loyal customers to dreamland and we would of came back year after year just like the old days.
AJ wrote:
I do think management should answer people queries on social media. I've sent tweets, posts & emails of a couple of questions for information that would be most helpful to a visit for our family and unfortunately never had a response which is a shame.
Anyone else going?
I would have no confidence it will even be open on Monday
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